We follow a three step process that allows us to maintain our values, while guiding projects toward successful and sustainable outcomes.


We begin each meeting with a blank piece of paper and a pen, prepared to ask questions and to listen intently to responses. We never propose a design or solution without first hearing what is needed from us.


We prepare a thorough summary of what we heard. Information is often misheard or misinterpreted, but this step provides another opportunity to fill in the blanks.


Only once we truly understand the goals and our responsibilities, we advise on the best approach, design or solution.

From there, the process repeats!